Last updated: October 2, 2026

These Terms & Conditions describe the use of the Allywags website and the general conditions for requesting dog walking and pet care services in Exeter, New Hampshire, and surrounding communities.

Please review these terms before requesting services. Service-specific arrangements, care instructions, and any additional charges must be discussed and agreed upon before the relevant services begin. Any separate service agreement accepted by you and Allywags governs the matters it specifically addresses.

1. Our Services

Allywags offers dog walking, drop-in visits, and local Pet Taxi services, subject to availability, service-area coverage, and suitability for your pet’s needs.

The service type, duration, location, care instructions, and any requested add-ons will be established as part of the booking and confirmation process.

2. Meet & Greets and Booking Requests

New clients must complete a complimentary Meet & Greet before regular pet care services begin. This allows Alex to meet you and your pet, discuss care needs, and determine whether the requested services are a suitable fit.

Submitting a website booking form is a request for an appointment. Your appointment is not confirmed until Allywags reviews and confirms it.

Requested appointment times are approximate and may vary slightly because of travel time between visits. Please discuss any time-sensitive care requirements with Alex before booking so availability can be confirmed.

Please provide accurate contact information so we can respond to your request and communicate scheduling updates.

3. Pet Health, Behavior, and Care Instructions

Before services begin, you must disclose information relevant to safe care, including:

Known aggression, bite history, escape tendencies, or significant behavioral concerns.
Medical conditions, injuries, allergies, or contagious illnesses.
Medication requirements and relevant veterinary instructions.
Handling needs, feeding routines, and other important care instructions.

Pets must be current on vaccinations required by applicable law, subject to any legally recognized exemption. Please discuss any additional health requirements with Alex before services begin.

Keep us informed of changes that may affect your pet’s care. Allywags may decline, pause, or adjust a service if it cannot be performed safely or falls outside the care arrangements agreed upon.

Medication administration must be discussed and accepted in advance, with clear instructions and appropriate supplies provided by the owner. Allywags does not provide veterinary diagnosis or treatment.

4. Access, Supplies, and Transportation

You are responsible for arranging safe, authorized access to your pet and the service location, and for providing the equipment and supplies agreed upon for the visit.

Please coordinate access instructions directly with Alex. Do not submit door codes, alarm codes, or other sensitive access details through general website forms.

If access is unavailable or a safety issue prevents a visit, Allywags will attempt to contact you to discuss next steps. Any applicable charge must follow an arrangement disclosed and agreed upon in advance.

For Pet Taxi services, provide accurate pickup and destination details and disclose any relevant handling or transportation needs. Transportation arrangements, mileage charges, and any additional requirements must be confirmed before the service.

5. Pricing and Payment

Website prices describe the listed services and options. Your total may depend on the selected service, duration, number of pets, add-ons, and applicable transportation mileage.

Any estimate provided during booking is subject to confirmation of the requested service details. Additional charges or changes to the agreed price must be explained and agreed upon before the affected services are provided.

Payment is due upon completion of services. If you receive multiple services within the same week, payment for those services is due by the end of that week unless another arrangement has been agreed upon in advance.

Available payment methods will be confirmed directly with Alex. No payment is required for the complimentary Meet & Greet.

6. Cancellations and Rescheduling

Please provide at least 24 hours’ notice if you need to cancel an appointment.

Cancellations made with less than 24 hours’ notice may be subject to a cancellation fee only where the amount or method of calculation has been disclosed and agreed upon in advance.

Contact Alex as soon as possible to request a schedule change. Rescheduling is subject to availability.

If Allywags needs to cancel or reschedule a visit, we will contact you as soon as reasonably possible to discuss alternative arrangements. Any payment already made for a service Allywags cannot provide will be refunded unless you agree to apply it to a rescheduled service.

7. Weather, Safety, and Emergencies

Weather, unsafe conditions, or your pet’s health may require changes to a planned visit. Depending on the circumstances, Allywags may discuss a shorter walk, an alternative form of care, or rescheduling with you.

Please provide a reliable contact number and discuss emergency contacts, veterinary information, and emergency-care instructions before services begin.

If an urgent concern arises during a visit, we will make reasonable efforts to contact you or your designated emergency contact. Any authorization for veterinary treatment, emergency spending limits, and responsibility for related costs should be established in a separate care agreement.

The website and its forms are not monitored as an emergency service. For an immediate veterinary emergency, contact your veterinarian or an emergency veterinary provider directly.

8. Responsibility and Liability

Allywags will exercise reasonable care when providing services. Working with animals involves risks, and we cannot guarantee that every illness, injury, escape, or other incident can be prevented.

Responsibility for an incident depends on the circumstances and applicable law. These terms do not exclude or limit liability for negligence, intentional misconduct, or any responsibility that cannot lawfully be excluded or limited.

Nothing in these terms waives rights or remedies available to consumers under applicable law.

9. Website Use

Please use this website lawfully. Do not submit fraudulent booking requests, impersonate another person, attempt unauthorized access, or interfere with the website’s operation.

We aim to keep website information accurate and current, but errors or temporary interruptions may occur. If information affecting your requested service is incorrect, we will clarify it with you before confirming the relevant arrangement.

10. Privacy and Communications

Our Privacy Policy explains how we collect, use, and disclose information provided through the website and in connection with our services.

We may contact you using the details you provide to respond to inquiries, coordinate appointments, and communicate about your pet’s care.

Submitting an inquiry or booking request does not, by itself, subscribe you to marketing emails or promotional text messages.

11. Updates to These Terms

We may update these terms as our website or services change. The revised version will be posted on this page with an updated date.

Changes will apply prospectively and will not alter an already confirmed service arrangement unless you and Allywags agree to the change.

12. Contact Us

For questions about these terms, appointment requests, cancellations, or service arrangements, contact:

Allywags
Exeter, New Hampshire
Email: walkswithallywags@gmail.com
Phone: (978) 378-0295